CUSTOMER SERVICE

RETURNS

If you are unhappy with your purchase, UNCVRD will either allow you to exchange (must be another piece of equal or greater value) or receive a full refund. Returns will be accepted within 30 days of the original purchase date.

SHIPPING

All orders ship through USPS Priority Mail or First Class Mail. Standard shipping rates apply. Please note that our necklaces are made to order, so kindly allow 2-4 business days for your order to be handcrafted with love.

REPAIRS

In the rare case that your UNCVRD necklace needs to be repaired, please submit a message through our contact form with the subject line "Repair Request", and we will get in touch with you as soon as possible. We want your UNCVRD necklace to enjoy a long, happy life! 

JEWELRY CARE

We believe in only handcrafting quality pieces, made to last. To ensure that your jewelry remains in the best possible condition, we recommend the following:

>> Always hang necklaces separately to avoid tangling. Bracelets and earrings should be hung or laid flat, and rings kept in a dry area when not being worn.

>> Avoid touching the pendants and gemstones, as the natural oils from your fingers may cause them to wear faster. 

>> Never wear your jewelry to sleep or in the shower.