CUSTOMER SERVICE

RETURNS

If you are unhappy with your purchase, UNCVRD will either allow you to exchange or receive a full refund. Returns will be accepted within 30 days of the original purchase date.

SHIPPING

All orders ship through USPS Priority Mail or First Class Mail. Standard shipping rates apply. Please note that all of our jewelry is made to order, so kindly allow 3-5 business days for your order to be handcrafted with love prior to shipment.

REPAIRS

In the rare case that your jewelry needs to be repaired, please submit a message through our contact form with the subject line "Repair Request", and we will get in touch with you as soon as possible. We want your UNCVRD Jewelry to enjoy a long, happy life! 

JEWELRY CARE

We believe in only handcrafting quality pieces, made to last. To ensure that your jewelry remains in the best possible condition, we recommend the following:

>> Always hang necklaces separately to avoid tangling. Bracelets and earrings should be hung or laid flat, and rings kept in a dry area when not being worn.

>> Keeping chains and metal dry will extend the life of your jewelry. 

>> Never wear your jewelry to sleep or in the shower.