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Customer Service


If you are unhappy with your purchase, UNCVRD will either allow you to exchange or receive a full refund. Returns will be accepted within 30 days of the original purchase date.


Update on COVID-19: Due to this global pandemic, production has been slightly delayed due to delays throughout our supply chains. We are so grateful for your patience and understanding, and your satisfaction continues to be our first priority. We are working hard to continue to create beautiful jewelry for you! All orders ship through USPS Priority Mail or First Class Mail. Standard shipping rates apply. Please note that all of our jewelry is made to order, so kindly allow 3-5 business days for your order to be handcrafted with love prior to shipment.


In the rare case that your jewelry needs to be repaired, please submit a message through our contact form with the subject line "Repair Request", and we will get in touch with you as soon as possible. We want your UNCVRD Jewelry to enjoy a long, happy life! 


We believe in only handcrafting quality pieces, made to last. To ensure that your jewelry remains in the best possible condition, we recommend the following:

>> Always hang necklaces separately to avoid tangling. Bracelets and earrings should be hung or laid flat, and rings kept in a dry area when not being worn.

>> Keeping chains and metal dry will extend the life of your jewelry. 

>> We recommend removing your jewelry when you go to sleep or hop in the shower. 14kt gold filled jewelry CAN be worn in the shower or pool. However, it is imperative that you rinse your jewelry thoroughly to remove soap/sunscreen/lotion/oil residue and they dry completely. For more info on metals and how to care for your jewelry, check out our series ofIGTV videos!